Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically shipped out the same day before 2PM EST.
Contact support with your order number and new shipping address. We will reach out to the shipping carrier and arrange for the new shipping address.
You can track the status of your order within ‘my account’ menu.
Beccalighting.ca ships orders to Canadian customers located within Canada. For international orders – visit beccalighting.com
If you need to swap an item
Returns and Exchanges
We’ll accept return requests for items that are unopened, unused,
with the original tags still intact. The product(s) must be in their
original packaging, if applicable, in the same condition, it was
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
You are responsible for paying for the return shipping costs.
Please email email@example.com and our support team will send a return label